Fēnix FAQ

Find the answers to all of your questions about Fēnix Power, our products and services here.

Sections:

About Fēnix Power

    • Where is Fēnix Power Incorporated?
      • Fēnix Power is a Delaware C-Corporation, incorporated in 2016 through our corporate law representation at Carney Badley and Spellman in Seattle, Washington. We have chosen to build the business as a Delaware C-Corporation as we believe that this is a high-growth opportunity with many applications and high-volume licensing opportunities. We have also chosen this route as we will be building the business across the US and internationally
    • Where is Fēnix Power Located?
      • Fēnix Power was originally based in the Seattle area, during early market research and product development. However, it became clear to the business that the Seattle area, while great for software and service startups, was not ideal for manufacturing, automotive, or physical engineering talent. In 2017 the board decided to investigate other markets for building our R&D and production facility, and after considering locations in Michigan, California, Ohio and Georgia, it was decided to move the business to North Carolina. Currently our manufacturing and R&D is based in the Charlotte area of NC, as it provides access to automotive suppliers, engineering talent, and a proximity to motor vehicle enthusiasts in the form of NASCAR leadership and it’s followers.  However our leadership team spans the entirety of the United States including the greater Los Angeles, San Francisco and Houston areas.
      • Please note, though we are based in Charlotte, we are offering this product throughout the US, Puerto Rico and Canada, expanding to other markets later. We’re often asked about local installation and service. We will be identifying service partners in our customer’s area for both installation and battery servicing needs.
    • How is Fēnix Power Funded?
      • Fēnix Power is currently primarily funded by contributions from our leadership with some additional seed investments from interested parties in technology, automotive, and EV sectors.  We are also soliciting accredited investors and venture capital firms for the funding to scale production.
    • Why can’t you tell me more about the technical details of your products?
      • While our engineering and prototype work is underway, it’s still a bit too soon to reveal our product details. In light of the recent news of Nissan raising battery replacement costs ( https://www.mynissanleaf.com/viewtopic.php?f=27&t=25882 ) we decided to reveal our plans and let consumers know that help is coming soon. Our original road map had us announcing our product at the end of Q2 2019, when we will be ready to share more details, and converted vehicles to show to our customers. At this time, we are still working with our Intellectual Property and Licencing attorneys to protect our product and design, and will release details when those protections are in place. It was not our intention to share our product this soon in the timeline, but we will share much more when everything is ready to do so.
  • How is Fēnix Power different from other energy companies?
    • First and foremost, we are NOT developing proprietary chemistry or locking ourselves into a single battery chemistry technology. Our product is chemistry agnostic by design. We believe that there are many battery chemistry and manufacturing technologies yet to come, and as such are designing our product to work with as many battery technologies as possible.
    • Our guiding principle behind our engineering and design is that we believe the battery is NOT a component of the car, but rather a part of the fuel. If we look at the Internal Combustion Engine, or ICE fuel design, the energy is stored in the fuel’s chemistry, and it alone does not deliver power. It is not until the stored energy is released inside the ICE that the energy becomes usable. The reason that liquid fuels are so pervasive is that they are able to store high amounts of energy in a compact and portable form. It is through looking at battery with this in mind that we built our product around making battery a more compact and portable form.
    • Our service is NOT just a battery lease or rental service. We are effectively modifying the vehicle to make it accept a different kind of battery, one that is smaller, portable, intelligent, and connected. We are changing everything about how power storage works in an electrical use.
    • Our Battery as a Service changes everything about EV, it makes the battery serviceable, affordable, longer lasting, portable, scale-able, and intelligent.

Battery as a Service

    • What exactly is the Fēnix Power Battery as a Service?
      • With the high cost of batteries in electric vehicles, having them be a large, monolithic component of the car that is only serviceable or replaceable by the manufacturer presents a long-term ownership and operation challenge for an EV owner. By creating a new design for the automotive traction battery, we can completely sever the cost of the battery and the cost of servicing the battery from the cost of the car. Additionally through intelligent monitoring and having AI based predictive battery maintenance, we can guarantee the performance of the pack, make servicing the battery simpler and easier, completely eliminate the high cost of whole-pack replacement, and deliver a longer-lasting vehicle.
      • Once subscribed to the service, the user experience will be as follows: First, we schedule an installation appointment, where the stock battery pack is removed from the vehicle. In its place, we install a new battery chassis, and in that chassis will be a number of individual, intelligent, battery modules. The chassis becomes a large adapter for the modules, and the modules become an easily replaceable and easily serviceable unit of battery.
      • During the subscription period, all of the battery modules regularly report their health and usage data to our cloud based services. That data is constantly monitored for under-performing conditions, and our AI will be analyzing the data to look for predictive indicators of failure. If we note that any modules are in need of service, we will notify the owner and they can schedule a module replacement service at their convenience, free of charge.
      • During a module replacement service, we will replace any modules that indicate failure, as well as any modules that indicate less than optimal performance. We may replace a single module, or we may replace many modules, but when the owner drives away, their battery performance will be back in top performance condition. There may be some minor degradation experienced between services, perhaps as much as 3-4%, but overall the performance will always be at or near 100% usability.  With this in mind a LEAF owner may never actually see a “lost bar” on their dashboard.
  • What does the Battery as a Service actually cost?
    • Rather than pricing our service on a per-vehicle-chassis basis, we will be pricing it based on capacity and modules used. A simple parallel at this stage is to assume a cost per kWh of storage. Our original use-case for this architecture was for a Ford F-Series truck conversion, something we are still developing. In that use case, we believed that customers will want to scale their available storage. For example, one customer may only want 40kWh, while another may want 200kWh, and yet another may start with 40kWh and want to increase that to 60 or 80kWh. With these potentially very large storage requirements, we developed our module architecture and our service to make pricing reasonable, and our pricing to reflect this scalability.
    • We have heard from many customers that they wish to buy their modules rather than perpetually lease them. We believe we can accommodate this purchase option by developing three pricing models:
        • Outright purchase – In this model, a customer may opt to pay the full purchase price of the storage their vehicle needs. We are still developing the cost structure of the modules and do not have a per-module purchase price at this time. However, with this purchase option, if the buyer wishes to have the benefits of our service, they will still have to subscribe to our service. This subscription cost will be quite low, but sufficient to cover our back-end costs and our module-swap program including the vehicle service to swap the modules. We are still developing the own+service subscription cost.
        • Purchase over time – In this model, a customer may opt to pay off their modules over time. While we are still developing the cost structure, we believe that for a Nissan Leaf (assuming a 30kWh pack for the sake of this discussion) will be less than US$200 per month cost which will include module purchase, our backend service costs, and costs involved in module swap service events. We also believe that it will take 3-5 years for the customer to pay off their purchase costs and own their modules. After that time is complete, the owner will pay a reduced service cost to cover only the backend services and module swap events.
        • Subscription only – In this model, a customer may opt to not own their modules, and simply subscribe to our service perpetually. While we are still developing the cost structure, we believe that a Nissan Leaf will have a less than US$99 per month cost for this service.
  • How does module ownership work?
    • Much like owning a propane tank that’s used in a propane tank swap system such as Blue Rhino, you will own the modules in your possession. When you swap a module, your ownership moves to the new module and we take ownership of the old one. We are still working out the technical details of how this will work with our back-end service, and some details may change before release.
  • What happens if I want to sell my car?
    • You will have several options depending on how you sell your car. If, for example, you are selling a Leaf to buy a newer Leaf, you can have us move your pack, and subscription from one car to another, and if compatible we will swap the stock pack from the new car to the old car for you. (In the case of pack-swaps, there may be a service charge associated with this and will be similar to a new subscription installation cost.) If you wish, you can sell your car with our service to the new owner. The subscription is fully transferable, and when we have our products ready for market, we will have documentation and information you can share with your buyer about our service. We believe that our service will be a value-add for your car and may even increase its sale price.
  • What happens if I wreck my car?
    • We anticipate a certain percentage of loss of modules in our system and depending on how you choose to handle your vehicle if it is totaled. You can either terminate your service, at which time we will remove the modules from your car for recycling or possibly refurbishment. If you choose to replace your car with the same kind of vehicle, you may opt to continue our service in the new vehicle. There may be a service charge associated with these services.
  • Can I increase the range of my car?
    • We believe that it is possible for some vehicles to install more capacity than was originally installed. However, there are some technical challenges that we need to overcome before we can commit to that. It is important to note that this IS part of our long-term business model, and we will work diligently to solve the technical obstacles. Due to the nature of these challenges, at the time of this writing, we are only committing to installing the same capacity your car was manufactured with. This may change by the time we release the product.
  • What about safety? Are your batteries as safe as OEM?
    • With any stored energy, battery or liquid fuel, there are always risks. But we are incorporating safety measures in our solution that have never been used in an electric vehicle before. Each module will have it’s own safety features that can operate even if is no longer connected to the rest of the pack. By design, our modules will be safe to handle and will not energize until installed properly. In combination with our remote monitoring and predictive AI, we believe our packs will be safer than the pack your car came with.
    • Additionally, we will be working with certified third-party testing laboratories to certify our products prior to release. You will see familiar labeling and certifications on our products that you find on many other household and vehicle electrical devices.
  • What will it cost for the service to replace a module?
    • Nothing, that service is included in your subscription cost.
  • Where do I go for installation and service?
    • We are developing relationships with local service partners to provide both installation and module servicing for our customers. At this time we are targeting local EV specialty businesses, ICE service facilities, and ICE service chains that are likely to lose business as EV adoption increases. Our goal is to have more than one facility in your area to allow you to choose the business that you prefer to work with. Before production and installations begin we will be identifying installation partners in the locations of all of our early deposit customers, and then expanding to new markets from there.
  • How long is the service contract?
    • The only time the contract will have a set duration, is when the customer is choosing to purchase their pack and modules. We are still working on the costs involved with that option and may provide a variety of contract lengths depending on the customer’s preference. Those contracts will be between one and five years in length. For customers who opt to simply subscribe to our service, we will have a minimum contract length of one year converting to a perpetual monthly service cost after that.
  • What if battery technology improves after I subscribe to the Fēnix service?
    • The reason we are making our technology chemistry agnostic is we intend to evolve our modules over time. As battery technology improves, so will our modules, and our subscribing customers will get a better product as we evolve the modules themselves. We believe we can make newer modules compatible with older modules, however, if that is not the case, we will provide an upgrade path for our customers to move to newer technology. Our goal is to keep your battery in top performance, this includes keeping up with newer technologies as they arrive. Of course, there may be some delay between when a new technology arrives on the market and when we can deliver that technology in our solution, but we will endeavor to keep that time as short as possible.
  • What about privacy? How much are you tracking?
    • The vast majority of our data collection is directly related to the batteries themselves. We will be tracking charging and discharging, electrical properties, thermal properties, and some other environmental properties. This data will not be continuously streamed to our service, rather will send periodic updates to our back-end services. While we will have the ability to locate the vehicle, that data will not be collected and it’s use reserved only for the possibility that a customer becomes negligent and stops paying for the service.
  • If I stop paying will you disable my car?
    • We will NOT disable the car, there are too many safety concerns related to disabling both technically and from a personal safety point of view. However, we do reserve the ability to reduce the capacity available for the customer to use until billing issues are resolved. Detailed terms of this will be available at the time of purchase and installation. Customers will receive plenty of advanced notice before such a limiting event occurs.

Nissan Leaf Battery

  • What size battery pack are you producing?
    • Initially, we are planning on producing both 24kWh and 30kWh packs for the Nissan Leaf. As stated above in the BaaS section, there are some technical challenges to installing more capacity than the vehicle came with. We will be working to solve those challenges, and if we do before release, we will also offer a range expansion option that will allow more than 30kWh.
  • What model years of Leaf are compatible?
    • Our product should work with all Leafs from 2011 through 2017. We will be researching the 2018 and newer Leafs as well, but at this time are not planning on having a product for them when we go into production as they will still be covered under manufacturer’s warranties. We do believe that in several years the 2018 and newer Leafs may wish to use our product as well, and will offer our solution for them at that time.
  • What about the high-voltage heater, will it still work?
    • Our pack will have the necessary hardware to support the high-voltage connections for the newer heaters. We may be developing that as an add-on solution for vehicles that require it, and as such, we will be including the heater connection in all batteries we install.
  • Are you replacing the battery pack case?
    • Our battery solution will use it’s own hardware. Our design does not use a large all-enclosing case but rather a framework and modules that install within it that will be installed in the place of the stock battery pack case. Our case will have the ability to access and replace modules without first removing the entire pack.  It is our goal to make battery servicing fast and simple, so you do not need to worry about the expense of removal and installation of a very heavy component to simply swap a battery module.
  • What about thermal management?
    • We believe that Nissan was somewhat negligent in its design of the Leaf in that it has yet to include a thermal management solution and their early chemistry problems were directly related to temperature issues. Our solution will have two separate systems for thermal management. Within each module, there will be a heating solution that will only engage while the vehicle is plugged in and charging. We may provide an option for the owner to manually select this heating for colder climates where they are tolerant of the impact it may have on range. And within the pack structure will be a cooling solution that cools all of the modules in the pack. In the case of the Leaf, this will also include a heat exchanger outside of the pack shell but underneath the car to assist with cooling the pack
  • What if I never updated CarWings? Can my batteries still connect to the service?
    • Our system will have it’s own ability to connect to the service, completely independent from Nissan’s system. Your CarWings system should continue to work as it did before as well.
  • Do you have to modify my car to install your batteries?
    • No. Our installation uses the same bolts, connectors and makes no modifications to the car at all. The installation is completely reversible, though we’re confident you’ll never want to go back.
  • What if I do want to go back to a stock pack?
    • We will be keeping, storing, and possibly refurbishing a percentage of the Nissan Leaf packs that we remove from customer cars. At the time we remove your stock pack, it’s health will be assessed and recorded, when we re-install a stock pack it will be similar or better than the pack we removed. However, there will be a service charge for the pack swap service, similar to the original installation cost for our product.
  • Can I get a bigger pack / add more range?
    • Our long-term goal is to provide exactly that, however, there are some technical challenges to overcome before we can commit to that solution. For now, we are saying no, you will get the same range your car had originally. NOTE: If you purchase our pack, and we are able to solve these challenges after you’ve already had our product installed, you are still eligible to update your car to more range. Your subscription cost will adjust to the greater number of modules installed since we will be billing per module/kWh.
  • But I want a LOT more range, can you do that too?
    • Again, there are technical challenges, but once we get past those, we hope to offer the ability to expand your capacity quite a bit. This will include the ability to install battery in the car outside of the standard pack location, watch for further announcements as we get closer to production.
  • How many bars will I lose before you update my pack?
    • While no battery stays perfect over time, and there will be some minor degradation between module swap services, you may never see a lost bar again. That said, part of the responsibility to swap the modules does lie with the customer as well. We will notify you that we are ready to swap modules in your car, but you will still have to schedule the appointment for the service. Some customers may opt to go for a longer service interval, while others may go shorter. We believe that for longer service intervals a customer may see a single bar lost with heavy use between services.
  • Will I have to change anything about how I charge?
    • Our product will function identically to the stock pack with regards to charging, and will support DCQC ChaDeMo charging as well.

Corvette C5 Conversion

  • Why a Corvette?
    • We want to produce a statement car to demonstrate our battery technology and how we believe electric vehicles should be designed. The Corvette and its body and drivetrain design allow us to demonstrate exactly how we would love to see other manufacturers produce cars. Two key components of the Corvette are attractive for our solution: First, we can place the traction motors in the rear of the vehicle rather than under the hood like traditional conversions, this eliminates as much drivetrain weight as possible as well. And Second, we can install our battery modules both under the hood and in and under the trunk area, this allows easy access to remove and replace modules without lifting the car or using expensive specialty tools and equipment. Plus Corvettes look great and turn heads, why not a Corvette?
  • Why a Fifth Generation Corvette (C5)?
    • The C5 Corvette provides a good balance of new sports car, classic sports car, expensive appearance, and affordable pricing. Plus it has some chassis and body features that we find very attractive for our conversion. Once in production, we may branch out to other generations of Corvette, working in both directions: C6 and C4, then later C7 and C3. We would love to produce conversions for C1 and C2, however, we’ve found in speaking to customers that they are hallowed ground and have heard such words as sacrilege and blasphemy. We will still consider it for the right customer, but it may be some time before we get there.
  • What about other Chevys and sports cars?
    • We hope to make our components as universal as possible and may branch out into other vehicles similar to the Corvette over time. But for now, the Corvette is a great place to start.
  • Why the large price range in your conversions?
    • We are using a scalable motor solution in our Corvettes, with the ability to “stack” motors, which is reflected in our Stage 1-3 options. With each additional motor stacked, an additional controller, heavier cabling and additional higher power considerations will be needed. Additionally, we will be trying to engineer these cars so a customer may come back and upgrade from one stage to another. We believe customers of vehicles like this also like to have an upgrade path.
    • Beyond just the power increases, there will be additional features of the higher priced models, including upgrades such as color-matched wheels, custom color-matched stitching, and accents in the interior upholstery, and some surprises that we’re still working on.
  • Why are the cars so expensive?
    • The prices we currently have listed for our conversion vehicles assume that the buyer will also be paying for the full purchase price of our modular battery system. Not all customers will opt for this additional expense and may prefer simply subscribing to our Battery as a Service product. Also, our current pricing reflects our desire to produce a limited edition collectors series of vehicles which include custom, original paint colors, and the upgrades listed above. Our final pricing for conversions after this collectors series will be comparable to other vehicle conversions and custom vehicles built by others in the custom car market.
  • You’re also producing a kit, who can install that?
    • We will be working with custom vehicle shops, and specifically, EV conversion shops to franchise and install our conversion kits. If one does not exist near you, we can assist in locating and instructing a custom vehicle shop in your area on installing our kit. Additionally, if you consider yourself a skilled home mechanic, you can install the kit yourself if you’d prefer. We will be offering a video series on the installation process to assist in providing the training and skills you will need to complete your build.
  • I have a vehicle that isn’t a C5 Corvette, can I still buy your kit and install it myself?
    • Absolutely! Our design is intended to be modular in nature and adaptable to other vehicles over time. It should adapt to other applications with some creative work by the installer, and individual components may be purchased from us to help with this endeavor. Of course, to accomplish this may require some complex fabrication and/or modification on the installer’s part, but we feel confident any experienced custom car mechanic could solve these problems. We can also provide some guidance and consulting for your specific vehicle. And if you can find 4 or more other customers that are interested in that specific vehicle, we may help you produce a full kit for your particular application. Contact us for more information.
  • I’m a Corvette specialty shop, how do I sell/install your conversion?
    • First, we will provide a referral commission on any paid deposit for our Corvette products, contact us for details. Second, contact us directly for more specific information about our product, our kit, the tools and equipment required, as well as marketing information that you can share. We should have shop and installer documentation available soon.
  • I’m a dealership, can I sell your Corvette conversion?
    • Absolutely! Again we provide a referral commission for all paid deposits. We are developing marketing materials for you to share with customers available soon. Additionally, if you’re interested in having one of our conversions in your showroom, contact us for more information. We are working on having mock-up (non-functioning) vehicles that showcase our technology in a way that customers can see with their own eyes, and will have dealer-direct pricing available in the near future. Contact us for more information, and you are welcome to make a deposit on a vehicle today to ensure you have one available to customers when we have them ready for delivery. If you are making a deposit on a vehicle for your showroom, contact us when you do so we can reach out and discuss pricing, commission, our service model, and other details.
  • Does your installation modify the Corvette in a non-reversible way?
    • At this time we believe that we can produce our kits without modifying the vehicle beyond simply removing all of the internal combustion components, however, we are still early in development, there may be some modifications required. As we get closer to production, we may offer both modified and unmodified solutions for those that are concerned about impacting their car’s value with our installation. We are an EV company, but we’re automotive enthusiasts at heart, we get it!
  • Can I keep the original drivetrain?
    • This depends on the option you choose at purchase time. If you are buying a vehicle that we converted and are selling whole, it will not come with the original components. If you are providing us with a Corvette to convert, absolutely you can keep them. It’s your car and your drivetrain, however, there may be some shipping charges involved with delivering your components to you. Contact us for more details. If you are buying a kit for your car, that is entirely up to you and/or your installer.
  • Will it perform?
    • Definitely! Our Stage 1 car should perform as good or better than a stock base model C5 Corvette. with Stage 2 and 3 being our versions of cars like the Z06 and ZR1.
  • What about range, how far can I drive?
    • There are still some technical questions for us to answer before we provide final numbers here, but at a minimum, the cars will have a range between 100 and 200 miles and may have as much as 250 miles. Our design will allow for the ability to extend that range with additional modules, but that may impact space in the trunk. But that expansion will be easily removable, allowing you to use your trunk when you want it and add range when you need it.
  • How will it charge?
    • It can charge just like any other EV, from the slow-charge via a standard wall outlet, to a home EVSE (higher amperage home charger) to both Level II and Level III public charging options. We will be building the cars with CCS-Combo charging and will install a ChaDeMo charging ability as an option.
  • How much will it cost in electricity to drive?
    • As with any vehicle, that all depends on your right foot and the price of “fuel”. But expect to pay just a fraction of what you used to spend on gasoline. A daily-driven vehicle with a 20-mile round trip commute, driven casually will likely spend between $15-30 per month on electricity.
  • How long will it take to “fill up”?
    • This will be similar to most other EVs with comparable battery capacities, from a wall outlet, expect 10 or more hours, from a home charger or public Level II charger, 3-6 hours, from a DC quick charger, from 30-90 minutes depending on the technology and capacity of the charger. Most EV owners plug into their home Level II charger at night, and always have a car charged and ready to go in the morning.

Ford F-Series Conversion

  • Why the Ford F-Series Pickup?
    • Simply a matter of how many were produced. The Ford F-Series has consistently sold more vehicles than any other vehicle for several decades. And we at Fēnix Power believe that the pickup market needs to be addressed for EV.
  • Can a Pickup work as an EV?
    • Absolutely! Electric motors can easily out-perform combustion engines in power and torque, the biggest issue with a pickup EV is the range. Truck owners expect more range than cars like a Nissan Leaf deliver, and as such require a larger capacity battery pack. Additionally, just like in a combustion engine vehicle, when under load, they require more power in the form of more fuel. For a pickup to function well as an EV, it needs a larger capacity pack. This pickup market is why we developed our Battery as a Service technology. A larger pack can easily price an EV truck out of the truck market, but by eliminating the cost of purchasing the battery pack from the purchase price of a truck EV, now the vehicle is cost-competitive!
  • What year F-Series?
    • We believe we can make our kit compatible with roughly the last 2 decades of trucks, with some modification it may be compatible with many more, including other makes such as Chevy or Dodge.
  • Are you producing trucks, converting them, or selling them as a kit?
    • At this time we’re not producing them, while the truck was our original idea, we will be working on it in the second half of 2020. It will be available as a conversion, but will primarily be sold as a kit that owners can install themselves or have installed at one of our conversion partners.
  • How much will it cost?
    • It’s still too soon for a price estimate, but we believe it will be cost competitive to convert a reasonably used pickup when compared to purchasing a new pickup.
  • What about towing capacity?
    • Many towing capacity numbers are based upon the chassis and suspension of the vehicle in question, which will be identical to the truck’s capacity when new. From a strictly power and performance perspective, our product will produce more power and torque than the original truck.
  • Will it be 2WD or 4WD?
    • We have plans to support both drivetrains, however, the 4WD truck will have two separate traction motors and motor controllers, which will produce more power, but will also be more expensive. At first, it will be 2WD, with 4WD added as an option later.
  • How much battery capacity or range will it have?
    • Due to the nature of our modular battery, and the ladder-frame design of the truck, we believe we can deliver anywhere from 40kWh to 250kWh without taking up cargo space.
  • What’s under the hood?
    • Similar to Tesla, we will provide the ability to convert what was formerly the engine bay into a functional storage area for the truck.
  • Any other features we should know about?
    • There will be an optional power-station where you can plug in whatever you would like and use your truck like a portable generator.
  • Are you taking deposits on the trucks yet?
    • We will be taking reservations for them soon, but delivery will likely be about 2 years away.

Other Questions

  • Why the name Fēnix Power?
    • We set out to solve the biggest problems we see in Electric Vehicles. With current technology and cars in production, all of the problems are related to battery, cost, capacity, range, degradation. Tackling these challenges, we came up with our solution that allows for the battery to be easily removed and replace. Old and worn is replaced with new and fresh. What a more fitting name for a renewable product than a name based upon the mythical bird the Phoenix. There are many names for the Phoenix, such as FireBird or ThunderBird, but they all have the same mythology that when the bird passes away, it is reborn from the flames of it’s passing and lives on. This matches our core solution and ideals so well, it was difficult to pass up. We chose the spelling Fēnix to emphasize the E much like many other electronic and EV ventures, and we included Power as our solution is, in a way, a distributed power network, something akin to a power company. Though rather than generation, we specialize in storage. And thus Fēnix Power was born.
  • Why not develop a wholly new vehicle?
    • We would absolutely love to do that, however, the costs and risks involved in developing a brand new vehicle as a startup are a recipe for failure. We instead chose to focus on the technology we knew we could implement and bring to market. We also love the idea of bringing new life to older vehicles, and as such our conversion business aligns quite well with our Fēnix rebirth philosophy. Additionally one of the best ways to work towards a sustainable future is to renew vehicles that have already been manufactured. Their ICE drive train may be near or past its design lifetime, if we can keep a car on the road and functioning like new, we save the energy and materials required to produce a wholly new vehicle for that much longer. With electric vehicles, there’s no reason why an EV can’t last for ten, twenty, or even thirty years, maybe more. In terms of miles, we believe with the right design and technology there’s no reason why an EV can’t last a million miles or more with simplified servicing and component replacement.
  • Are deposits refundable?
    • Yes! All deposits are contingent on the customer accepting our solution at the time we reach production and installation. Customers may request a refund at any time. We are no longer withholding our processing fee on refunds thanks to changes in our payment processing, so you’ll get a full refund if requested.
    • TO REQUEST A REFUND: To clarify a bit of confusion, when a reservation is placed, our e-commerce platform creates two separate orders.  One for the deposit itself, and one for the future installation.  Unfortunately this complicates the steps to get your refund issued.  Using your order dashboard, selecting cancel on both doesn’t automatically trigger Square to issue your refund and requires that we see the cancellation request, then tell Square to process the refund.  This may add a day or two to getting your refund returned.  For fast results see below:
      • Find your order number, either in your original reservation receipt email or here:
      • Send an email to our REFUND inbox:
      • In the email subject line include the word “REFUND”
      • In the email body include your order number and your preferred contact method for confirmation.
      • Optional:  we welcome any feedback related to your reasons for cancellation, comments, complaints, or other information you wish to share.  This will NOT impact your refund request, but is useful to help us improve our service.
    • What happens after you send that email:
        • *Note: we are currently transitioning our business finances in relation to investment funding, refunds may experience a delay of up to 2 weeks.
      • We monitor that email throughout the day, if sent prior to 5 PM Pacific time, you will see a same-day reply confirming your request via your preferred contact method.  After that time your confirmation may be the following day.
      • Once you see that confirmation, we are already starting the process to issue your refund.
      • Within one hour of your confirmation, you will receive an update with refund receipt information from our payment processor Square.
      • If your preferred contact method is not email, we will also issue an email with refund receipt information to the address on file with your reservation.
      • You will also receive a refund receipt directly from Square to your email address on file.
      • We continue to monitor your refund process via Square. Upon verification of funds transferred from Square, which indicates you have received your returned payment, we will send a final email confirming the transaction is complete.
      • If email is not your preferred contact method, we will also notify you via your preferred method that the transaction is complete.
    • While our official refund policy is 60 days, we strive to make this as fast and painless as possible.  Square’s refund policy is to return funds within 7 business days from the time we initiate the refund.  In practice with customers we find most receive their refund within 4-5 business days, and occasionally as fast as 2 days.
  • International sales?
    • We’re currently only open to full reservations in the US and Canada, but are exploring laws, certification, and networking requirements for international customers.
    • We have opened up an international reservation in our store.  This is for countries outside of the US and Canada only, and currently only applies to our Nissan LEAF solution.
    • International reservations are NOT a guarantee our product will be available in your country.
    • If we decide not to bring our battery solution to your country, we will refund the deposit less any local fees associated with your deposit.
    • International deposits will be processed in order within the country of the reservation only.
    • We do not guarantee the order of which countries we will bring our products to.
    • We cannot state when we will be opening up full reservations in any international market at this time.
    • Some markets have more certification requirements than others, countries with strict certification requirements will take longer than those that do not.
    • We also need to certify remote monitoring and management connectivity in each country, which will need to follow local information privacy rules.  Data may or may not be hosted within your country depending on these rules.
    • In international markets that we do enter, we will be searching for local manufacturing, installation, sales and service business partners.  If you own or work for a business in your country and believe you could qualify as a business partner, please contact us.  Please include “International Business Partner” in the subject line of the email.