Messages from the Founder

13 Aug

Very Low Battery?

By Fēnix PowerFēnix News, Messages from the Founder, Newsceo, CPO Batteries, Subscription

The wait is almost over! I had a great meeting today with our subscription partner that answered the MOST ANTICIPATED question being asked this year: When will we finally be able to sign up for your battery subscription? If all goes well, we'll be opening up signups for CPO Battery Subscriptions next week with deliveries starting in September! We hope to make this screen a more distant memory for everyone. So, full disclosure, we announced that we were close to this announcement several weeks back, but unfortunately, the capital partner we were working with fell through. At first glance, that…

31 Jul

Storytime. (Our motivation.)

By Fēnix PowerFēnix News, Messages from the Founder, News, Socialceo, CPO Batteries, updates

I started writing today's post intending it to simply be another progress update but had to pause and step away for a customer phone call before I finished. When I came back to finish it up, I realized I couldn't stop thinking about what our customer said. So I'm starting this post over with a different focus: Stories from Fēnix customers. Recently I've been talking to our CPO Battery customers on the phone, and over the last year I've likely talked with a hundred or more of our customers and followers, and I have been privileged enough to hear their…

18 Jul

Answering CPO Questions

By Fēnix PowerFēnix News, Messages from the Founder, Newsbattery, CPO, installation, Installation Partners, service, Subscription

In discussing with our team, we've found people are asking some of the same questions, so I'm posting to try to help clarify everything. I also want to thank one of our customers, let us call him "JD", for asking all of them in one email to us. Aside from a couple of edits to respect JD's privacy, his questions are as follows: How does this work from a payment standpoint? Am I paying the $600 I owe for the install for a CPO battery to be installed temporarily, switching this one out for the new battery at no additional…

01 Jun

The wait is over! Launching installs!

By Fēnix PowerFēnix News, Messages from the Founder, News

We've been pushing hard to get our subscription-based installs, and to do so we need the capital to cover the costs upfront so we can offer our subscription-based installations. While we still make good progress there and will be launching that in the very near future, we're not going to make our cash-purchase customers wait anymore! Watch for future news about our progress for subscribers, for now, here's how our cash install launch works! We're launching two new products in our online store, one for customers who hold an existing reservation, and one for new customers without a reservation: Reservation…

28 May

May Updates from CEO

By Fēnix PowerFēnix News, Messages from the Founder, News, Socialcovid-19, fixed storage, founder message, Installs

The home-stretch in a marathon is always difficult. You shift your strategy from keeping pace to focusing on every stride you make that gets you to that finish line. And after keeping pace for so long, new obstacles can start to feel like impossible mountains to climb. For Fēnix and our home-stretch to get to our long-overdue installations, we've had some surprise mountains rise up between us and the finish line. Covid-19 has thrown us some really challenging curve balls. The strain of the delays has taken a toll on our team, we lost our COO, and had to trim…

27 Apr

New Zealand’s Alert Level 3!

By Fēnix PowerFēnix News, Messages from the Founder

This isn't exactly Fēnix Power's own news, but in this global economy and the global Covid-19 pandemic, progress made on one side of our big blue marble has real impacts on the other side! One of the delays that we at Fēnix have been trying to work around, is that a business partner of ours, EVs Enhanced, an EV business out of Christchurch, New Zealand, has been in something of a hibernation mode during the pandemic. New Zealand placed restrictions on shipping such that only necessary items could be shipped, effectively placing EVs Enhanced on pause indefinitely. EVs Enhanced starts…

25 Apr

Questions today, Answers soon!

By Fēnix PowerMessages from the Founder, Social

Today I'm going through and compiling all of the questions from the Facebook AMA thread as well as the several dozen I received in response to my AMA email announcement in preparation for the AMA/Q&A video response for everyone. I hope to have the video completed and published tomorrow, we've been working on a few announcements that will also be included in the video, including when to expect our fixed-storage products to become available, and how soon Leaf installs will begin! We've decided to skip trying this as a live event this time, we found many of our customers, fans…

08 Apr

Covid, SBA and PPP Stimulus

By Fēnix PowerMessages from the Founder, Social

Hello Fēnix Power customers and fans, I know many of you are nervous about how this lockdown and virus economic shift will impact Fēnix Power and wondering if we'll make it through. I wanted to share that I've been working with our executive team, attorneys and accountant to evaluate all of the options available to us from the recently passed Payroll Protection Program in the CARES stimulus act. We've found two programs that we do qualify for, one through the Small Business Administration, and the PPP program itself through our business banking institution. We've submitted applications to both and are…

30 Mar

Covid-19, delays, and good news!

By Fēnix PowerFēnix News, Messages from the Founder, News, Social

An update from John Bysinger, Fēnix's CEO: Hello everyone, with the whole globe seemingly holding its collective breath for the moment, I wanted to personally share quite a few updates on related to the pandemic and a few other more exciting topics. There is quite a bit to read through here, consider it my part in providing exciting reading material for our followers self-isolating and going stir-crazy! First: Covid-19 I had hoped that we could begin installs without delays due to the global pandemic, however, it seems we were unable to work around the various restrictions and lockdowns we're all…

22 Mar

Taking responsibility

By Fēnix PowerMessages from the Founder, Social

Hello, I've been looking through our Facebook customer forum, and our support email system, and it looks like the employee we lost that was covering customer support dropped the ball much earlier than we thought. I should have personally been checking in here much more often and deeply apologize for the lack of responsiveness. As the CEO, everything about Fenix is on me, I take full responsibility for this failing and will personally take more time to ensure a better customer experience. We are getting close to installs, and I'm still pushing hard to get installs started within Q1, which…