Covid-19, delays, and good news!

Covid-19, delays, and good news!

An update from John Bysinger, Fēnix's CEO: Hello everyone, with the whole globe seemingly holding its collective breath for the moment, I wanted to personally share quite a few updates on related to the pandemic and a few other more exciting topics. There is quite a bit to read through here, consider it my part in providing exciting reading material for our followers self-isolating and going stir-crazy! First: Covid-19 I had hoped that we could begin installs without delays due to the global pandemic, however, it seems we were unable to work around the various restrictions and lockdowns we're all dealing with. With so much confusion about the crisis itself in the news, the team and I agree that we should continue our policy of openness and share specifics about how Covid is impacting our schedule. There are four pieces to the Fēnix that could be impacted; operations staff, battery supplier, battery tools supplier and installer. Our staff is all up...
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Continued Square troubles.

Continued Square troubles.

The support we've received from Square has left quite a bit to be desired. Since this issue seems to be ongoing and still present, we have enabled our PayPal gateway again. Many thanks to our new customer Anita from out in the Bay area for spending time with us to confirm this issue as well as to identify the following important item for new customers to note: When using the PayPal payment option in combination with a discount or referral code, follow these steps: once the deposit is added to the cart, do not immediately select the PayPal buttons present at the cart display. Instead select the Checkout button. That will send you to the checkout screen where you can add your code, then scrolling down on the checkout page there is then an option to select the PayPal gateway for processing. We will continue to push Square for resolution on this persistent issue, but do have...
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Taking responsibility

Hello, I've been looking through our Facebook customer forum, and our support email system, and it looks like the employee we lost that was covering customer support dropped the ball much earlier than we thought. I should have personally been checking in here much more often and deeply apologize for the lack of responsiveness. As the CEO, everything about Fenix is on me, I take full responsibility for this failing and will personally take more time to ensure a better customer experience. We are getting close to installs, and I'm still pushing hard to get installs started within Q1, which means before the end of March. Our delays came from an investor failing to live up to his commitment to us, a hard lesson for us, but one that I'm not letting stop us from forward motion. It is my dream to keep good EVs on the road for decades past the end of their manufacturer warranties. This is...
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It’s our CEO’s Birthday!

It’s our CEO’s Birthday!

In honor of the birthday of John Bysinger, our CEO, we thought we would share a little fun history fact. John's passion for all things electric has somewhat followed in the footsteps of his great-great-grandfather on his mother's side. John's great-great grandpa Schultz ran an electric motor repair business out of his basement for a time! Schultz Electric Motor Service So happy birthday to John, and thanks for the inspiration, Grandpa Schultz! ...
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Answers Tomorrow!

Hello fans and customers, Tomorrow is a day I have been looking forward to for quite some time. As Founder & CEO of Fēnix Power, I have invested years working to solve some of the biggest obstacles to electric vehicle adoption. While I love the growth and energy we see today in electric vehicles, I believe there is still a better way. We're all aware of just how much the battery is center to the challenges that EVs face. The cost of cells raises the price of the cars above their ICE competitors, and as all of our Leaf owning customers can attest to, the cost of replacing those batteries as the vehicle ages has been largely ignored by the manufacturers. And contributing to this challenge, the manufacturers aren't motivated to help owners after the warranty has expired. In building Fēnix I have spoken to hundreds of you along the way, and I have heard...
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All the answers you seek.

All the answers you seek.

A message from our CEO, John Bysinger: The three most common questions we get are: When are you starting customer installations?When will I get my installation?Are you going to be able to add more range?How much range can I add?My Leaf lost another bar, I'm getting nervous, are you close?When are you going to start installing in [customer home town]?Can I get into the beta testing group? I really want mine sooner! These are all great questions, and we know our answers haven't been as clear as they could be. Answers like "We're starting installs in early 2020." Or "We're hoping to get around 40kWh in the stock battery location." And while both of these answers are true, we know all of you want more clarity. You want to see us really commit to a release date. And many of you just really need to get some help for your Leaf, and quickly, those bars keep going...
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400!!

400!!

Actually, as of the writing of this post, we're at 402, and this is huge! Both for us and for our ability to raise capital to deliver on our commitment to all of you, our customers. When we started going after funding several years ago, we were told we needed to prove the market demand or no one would invest or lend us even a dime. So our goal for 2019 was to do exactly that, show proof that all of our research was right. One investor that has been a mentor of mine going on four years now gave me two great pieces of advice: "A customer is someone who has given you actual money in exchange for either an actual product, or the commitment to deliver a product later. If all you have is a list of people who say they would buy your product, but haven't paid anything to be on that list,...
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Bollinger’s Prototypes

Bollinger’s Prototypes

Another thing we saw at the Los Angeles Auto show was Bollinger's latest prototypes. At their booth, they had both the pickup and the SUV versions. We got a good look at the interior, suspension, and cooling systems, but couldn't get many good photos because the trucks were swarming with YouTube personalities all trying to film at the same time. What we did see was a nice, simple truck that's designed to be a truck. There were no fancy displays, extra features, or creature comforts. There wasn't even carpeting, so you can simply wash mud and dirt out with a garden hose if needed. What it lacks in luxury, it has in terms of bare off-road capability. We saw a simple suspension with Hummer-like portal gears at each wheel to keep maximum ground clearance. Another interesting thing we noticed was that the cooling system draws most of its air through either side of the hood. Not only does this protect it from rocks and...
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Black Friday Storytime?

Black Friday Storytime?

Hello again! It's John here, Founder & CEO of Fēnix. With tomorrow being December 1st, I thought I would take advantage of a quiet morning to reflect a bit on 2019, and share a bit of the vision for Fēnix Power for 2020 and well beyond. So find your comfy chair, get a fresh cup of your favorite Saturday morning beverage, for me that's a cup of medium roast with a little sugar-free vanilla creamer. I'm going to share a bit about what the near-term future looks like here in Charlotte, and then tell a story of a slightly more distant future. This is the one we're aiming for here at Fēnix Power, and as our reservation count grows, I'm more certain of achieving this vision each and every day. First, it IS Thanksgiving weekend, surely we have some kind of promotion going on right? Well, we do, but it's not entirely obvious what the deal is unless...
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Big Savings Ends Monday

Big Savings Ends Monday

We've decided to extend our current 80% discount for the total installation costs for customers reserving through the holiday weekend! We had originally intended to reduce the discount to 50% once we had passed 400 reservations, but we were on track to break the 400 reservation barrier before the weekend was out! So just in case you had Fēnix Power on your shopping list this weekend, we're extending it through "Cyber Monday"! Find out more about what this discount is and when it ends HERE. Or just jump right to our reservations page to get in before other holiday shoppers do: Nissan Leaf Reservation. Have a Happy Thanksgiving from all of us at Fēnix Power! ...
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