Continued Square troubles.

Continued Square troubles.

The support we've received from Square has left quite a bit to be desired. Since this issue seems to be ongoing and still present, we have enabled our PayPal gateway again. Many thanks to our new customer Anita from out in the Bay area for spending time with us to confirm this issue as well as to identify the following important item for new customers to note: When using the PayPal payment option in combination with a discount or referral code, follow these steps: once the deposit is added to the cart, do not immediately select the PayPal buttons present at the cart display. Instead select the Checkout button. That will send you to the checkout screen where you can add your code, then scrolling down on the checkout page there is then an option to select the PayPal gateway for processing. We will continue to push Square for resolution on this persistent issue, but do have...
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Taking responsibility

Hello, I've been looking through our Facebook customer forum, and our support email system, and it looks like the employee we lost that was covering customer support dropped the ball much earlier than we thought. I should have personally been checking in here much more often and deeply apologize for the lack of responsiveness. As the CEO, everything about Fenix is on me, I take full responsibility for this failing and will personally take more time to ensure a better customer experience. We are getting close to installs, and I'm still pushing hard to get installs started within Q1, which means before the end of March. Our delays came from an investor failing to live up to his commitment to us, a hard lesson for us, but one that I'm not letting stop us from forward motion. It is my dream to keep good EVs on the road for decades past the end of their manufacturer warranties. This is...
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Scavenger Hunt!

We've just published a big update to our website, as part of this we've revised just about every page on our website. We found a few places where our content very much needed updating too, this update was really needed. We thought it would be a fun idea to hide a discount code somewhere on our website, it's a sneaky way for us to get everyone to come back and read what's new, as well as for us to give eager potential new customers an opportunity to SAVE 25%! So if you have not made a reservation yet but are considering one, go exploring around our website and see if you can find our hidden discount code! To make this fair for previous customers, this code can't be used with other discounts, and this promotion will only run for a limited time! This discount promotion ends at the end of March. And also if you've already...
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Welcome to Vermilion

Welcome to Vermilion

As part of our website refresh today, we're transitioning to our primary Fēnix Power brand's color: Vermilion. We've deliberately chosen a bold, bright red to represent the Fēnix vision. The color's name comes from a painter's pigment that uses mercury sulfide to get this bright red tint. Often called Cinnabar, often found near past volcanic activity, the mineral's origin is within the heat of volcanic change. Fēnix Power Reborn And Fēnix is defined by change, we intend to change everything about energy storage in mobility, and along our path, we too have changed. We started as a venture seeking to produce kits to convert commercial pickups to electric vehicles, but couldn't get customers to commit at such an early stage. We then refined our battery vision and explored using our technology as a range extension for early electric vehicles, but again the costs were too high to attract early interest. And finally, we were reborn again...
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Website Refresh later today!

Website Refresh later today!

Now that we're getting closer to launching our affordable Battery as a Service option using the interim certified and guaranteed Nissan Leaf battery packs, we're going to launch a refresh of our website later today. We'll be updating our product listings with more information about how this interim solution works, preliminary pricing, including an often-requested cash purchase option for the interim battery packs, and how our subscription and performance guarantee will work. Our very dated FAQ will be completely revised with updated information about how this all works. And a few more new additions preparing our website for customer needs after installs are in progress. During the update when you visit us you'll find a landing page announcing the update, but don't worry, we'll be back just a few hours later. We're looking forward to sharing the next stage of Fēnix Power with all of you! -The Fēnix Power Team ...
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An alternate store option

An alternate store option

We have recently heard from a few customers who have been having difficulty reserving, but our e-commerce solution, WooCommerce, does not seem to be logging errors when this occurs. Since this is not the first time we have had customers experiencing payment issues on our website, we are opting to take advantage of our payment processor Square's built-in web store feature. If you find yourself experiencing troubles when you reserve, follow the link below for a much more reliable checkout experience. It also provides several other payment options we currently are unable to accept through our website that may prove handy, including Apple Pay, and Google Pay! FenixPowerCo.Square.Site We are considering moving our entire web store over to Square, but that will take a bit more integration and time to complete, for now, we believe this may help alleviate some of our customer's current frustrations. IMPORTANT! There is currently no parallel method to split the reservation cost on Square...
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500 Reservations!

500 Reservations!

Actually, we passed 500 last week, with quite a few more than that at the time of this post. For those with recent reservations or are considering reserving, this may sound like a big number and that might make you assume that means a long wait in line. This isn't the case! As you may have heard, we have partnered with BigBattery for our solution to bring the much-needed help our customers need while we're working on our own battery solution. And they have reassured us they have, quite literally, thousands of Nissan battery packs available, and they're already prepping them for shipping out quickly. We have discussed our goal of helping our customers with an urgent need for help within the first quarter of 2020, and they're ready to make that happen. We're going to be announcing our first markets very soon, and then adding locations quickly after. If you're already a reservation holder and...
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It’s our CEO’s Birthday!

It’s our CEO’s Birthday!

In honor of the birthday of John Bysinger, our CEO, we thought we would share a little fun history fact. John's passion for all things electric has somewhat followed in the footsteps of his great-great-grandfather on his mother's side. John's great-great grandpa Schultz ran an electric motor repair business out of his basement for a time! Schultz Electric Motor Service So happy birthday to John, and thanks for the inspiration, Grandpa Schultz! ...
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Square Payments working

Square Payments working

Our payment provider, Square, is currently experiencing service-wide problems and is currently unable to process payments. Sadly this means we cannot accept new customer reservations at this time. Please try again later as we hope Square is able to restore service soon, thank you for your patience! Square is back up and working normally again, thank you for your patience! ...
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Early Survey Results

Early Survey Results

While we aren't planning on closing our first round of Survey data until the 25th of January, many customers have asked about the results of the surveys, especially when it comes to helping those with real battery degradation. So here are some preliminary results that we're thrilled to share. Out of nearly 500 customer reservations, just over 200 of you participated in the survey, an outstanding participation rate by any measure. But the one statistic that stands out the most, is just how many of you are willing to let a fellow struggling Leaf owner get help ahead of yourselves. Nearly 40% of our customers put someone else ahead of themselves, simply amazing to us to see that kind of generosity! What won't surprise most of you, most of our customers own 2011-2012 Leafs, by a combined total of nearly 69%. But what may be surprising is we have a few late-model owners as well, in...
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